Refund policy
**Right of withdrawal (14 days)**
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, received the goods.
To exercise your right of withdrawal, inform us of your decision by a clear statement (for example an email via our contact page) including your name, order number and the product(s) concerned. It is sufficient to send your notice before the withdrawal period has expired.
**Returning the product**
Please return the product without undue delay and no later than 14 days after informing us of your withdrawal. Return the product complete, with all accessories and, where possible, in its original packaging. We will provide the return address when you contact us. Unless agreed otherwise, you bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. For hygiene reasons, please do not use the litter box with litter if you may want to return it.
**Refunds**
We will refund all payments received from you, including the standard delivery costs, no later than 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earliest. Refunds are made using the same payment method you used for the original purchase.
**Damaged or defective items**
Please inspect your order on arrival and contact us straight away if the item is damaged, defective or incorrect, ideally with photos or a short video, so we can make it right.
**Warranty**
In addition to your statutory rights, every ScoopSense comes with a 2-year warranty against manufacturing defects. Contact us with your order number and a description of the issue and we will arrange a repair or replacement.